When Grapevine goes “All In,” we’re not joking. That doesn’t just entail strategy sessions and thoughtful planning with the creative team. It’s stepping out from behind our desks and meeting our clients where they are to understand what their day-to-day really involves.
And that brings us to this month’s Grapevine – All In experience, where our Account Executive/Content Creator, Tricia Robustelli, and our Executive Assistant of Sales and Operations, Christina Hardy, were on the warehouse floor with Bowersox Air Conditioning & Heating. They not only had the chance to get a firsthand look at the company’s culture, which fuels their team, but plenty of perspectives you simply can’t gain from a conference call or face-to-face meeting in the boardroom. Here’s what we asked them – and what they had to say about their day with Bowersox.
What did your visit teach you about the skill it takes for Bowersox to serve their customers?
Tricia: “Spending the day with Bowersox showed just how many moving parts go into running a successful AC company. From the front office coordinating calls and schedules to the warehouse managing equipment and inventory, to the technicians out in the field handling installations and service. Everything has to run like a well-oiled machine to meet customer needs. Seeing how seamlessly their team works together really highlighted the level of organization and dedication behind their success.”
Christina: “It takes a very proactive, professional, kind-hearted, and fun person to work there! All of these characteristics are part of what makes the Bowersox team truly unique, and we saw it by experiencing all of the moving bits and pieces of their everyday operations. Even with the fast pace and constant coordination of jobs, everyone works with a smile on their face!”
Was there a moment during this experience that really stuck out to you?
Tricia: “The environment was incredibly fun and welcoming. Everyone greeted us with open arms and made it easy to enjoy experiencing a day in the life at Bowersox. Never thought I would laugh so much at an AC warehouse!”
Christina: “Something that really stuck out to me was learning how to change an air filter. I thought it seemed simple and that I had the hang of it until I put it in the wrong way. But now, I will never forget!”
What was your favorite part of the day spent ‘All In’ with Bowersox?
Tricia: “My favorite part was wearing the Airman suit! Airman is such a pivotal part of Bowersox’s branding, and it was so fun to step into the suit and experience what it’s like firsthand. I will say I think I might be a little too short for it, but I had a blast!”
Christina: “My favorite part of the day was getting to ride in the mini Tesla truck – and watching Tricia walk around in the Airman suit!”
Did you learn anything that you just can’t understand from sitting at a desk?
Tricia: “Bowersox’s commitment to their customers truly goes above and beyond. Spending the day with their team and seeing firsthand everything from incoming calls to in-home service visits highlighted how deeply they prioritize client care. Bowersox has built a team that consistently puts customers first!”
Christina: “How many moving parts there are to get the job done. There are people in offices, in the warehouse, in the trucks, at job sites – nothing is done by one person. It takes the whole team to make the magic happen.”
Do you have one word to describe your ‘All In’ on-site experience?
Tricia: “Exciting! It was exciting to step into a new environment and experience what a day at Bowersox is like. Learning something new like changing out an air filter or feeling the rush of adrenaline while wearing the Airman suit, it was an experience I’ll always remember.”
Christina: “Fun! The environment at Bowersox is fun, energetic and uplifting. Somebody is always cracking a joke or making you laugh.”
About Grapevine Communications
Grapevine Communications is a full-service creative marketing agency celebrating 23 years of success on the Suncoast of Florida. To learn more about what we do, visit our services page or call us at 941-351-0024.
When Grapevine goes “All In,” we’re not joking. That doesn’t just entail strategy sessions and thoughtful planning with the creative team. It’s stepping out from behind our desks and meeting our clients where they are to understand what their day-to-day really involves.
And that brings us to this month’s Grapevine – All In experience, where our Account Executive/Content Creator, Tricia Robustelli, and our Executive Assistant of Sales and Operations, Christina Hardy, were on the warehouse floor with Bowersox Air Conditioning & Heating. They not only had the chance to get a firsthand look at the company’s culture, which fuels their team, but plenty of perspectives you simply can’t gain from a conference call or face-to-face meeting in the boardroom. Here’s what we asked them – and what they had to say about their day with Bowersox.
What did your visit teach you about the skill it takes for Bowersox to serve their customers?
Tricia: “Spending the day with Bowersox showed just how many moving parts go into running a successful AC company. From the front office coordinating calls and schedules to the warehouse managing equipment and inventory, to the technicians out in the field handling installations and service. Everything has to run like a well-oiled machine to meet customer needs. Seeing how seamlessly their team works together really highlighted the level of organization and dedication behind their success.”
Christina: “It takes a very proactive, professional, kind-hearted, and fun person to work there! All of these characteristics are part of what makes the Bowersox team truly unique, and we saw it by experiencing all of the moving bits and pieces of their everyday operations. Even with the fast pace and constant coordination of jobs, everyone works with a smile on their face!”
Was there a moment during this experience that really stuck out to you?
Tricia: “The environment was incredibly fun and welcoming. Everyone greeted us with open arms and made it easy to enjoy experiencing a day in the life at Bowersox. Never thought I would laugh so much at an AC warehouse!”
Christina: “Something that really stuck out to me was learning how to change an air filter. I thought it seemed simple and that I had the hang of it until I put it in the wrong way. But now, I will never forget!”
What was your favorite part of the day spent ‘All In’ with Bowersox?
Tricia: “My favorite part was wearing the Airman suit! Airman is such a pivotal part of Bowersox’s branding, and it was so fun to step into the suit and experience what it’s like firsthand. I will say I think I might be a little too short for it, but I had a blast!”
Christina: “My favorite part of the day was getting to ride in the mini Tesla truck – and watching Tricia walk around in the Airman suit!”
Did you learn anything that you just can’t understand from sitting at a desk?
Tricia: “Bowersox’s commitment to their customers truly goes above and beyond. Spending the day with their team and seeing firsthand everything from incoming calls to in-home service visits highlighted how deeply they prioritize client care. Bowersox has built a team that consistently puts customers first!”
Christina: “How many moving parts there are to get the job done. There are people in offices, in the warehouse, in the trucks, at job sites – nothing is done by one person. It takes the whole team to make the magic happen.”
Do you have one word to describe your ‘All In’ on-site experience?
Tricia: “Exciting! It was exciting to step into a new environment and experience what a day at Bowersox is like. Learning something new like changing out an air filter or feeling the rush of adrenaline while wearing the Airman suit, it was an experience I’ll always remember.”
Christina: “Fun! The environment at Bowersox is fun, energetic and uplifting. Somebody is always cracking a joke or making you laugh.”
About Grapevine Communications
Grapevine Communications is a full-service creative marketing agency celebrating 23 years of success on the Suncoast of Florida. To learn more about what we do, visit our services page or call us at 941-351-0024.
